Problem solving is the act of defining a problem; determining the cause of the problem; identifying, prioritizing and selecting alternatives for a solution; and implementing a solution.
An organization needs to define some standard of problem solving, so that leadership can effectively direct others in the research and resolution of issues.
8Ds has become a standard in the automotive,  assembly, and other industries that require a thorough structured problem-solving process using a team approach.
Many disciplines are typically involved in the "8Ds" methodology. The tools used can be found in textbooks and reference materials used by quality assurance professionals. For example, an "Is/Is Not" worksheet is a common tool employed at D2, and Ishikawa, or "fishbone," diagrams and "5-why analysis" are common tools employed at step D4. In the late 1990s, Ford developed a revised version of the 8D process that they call "Global 8D" (G8D), which is the current global standard for Ford and many other companies in the automotive supply chain. The major revisions to the process are as follows:
Process improvement and effective problem solving strategies are two weaknesses of many companies. Every company has problems. That''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''s right, every single one.
The difference between the outstanding performers and the average companies is how well they react to issues when they arise. The better performing companies have also found ways to get better at what they do. And the average ones are like the photo to the left. Is this your company?
Excerpted from G. Dennis Beecroft, Grace L. Duffy, and John W. Moran, The Executive Guide to Improvement and Change , ASQ Quality Press, 2003, pages 17-19.
This professional presentation on Problem Solving Tools and Technique saves you a significant amount of time. If you created this presentation yourself you could easily spend 24 to 40 hours just making the slides. See below for pictures of some of the slides. Use this PowerPoint to teach your employees how to solve problems using a proven system and improvement tools.
In this professionally-developed training presentation, you can teach the structured Plan-Do-Check-Act (PDCA) approach to problem solving. Many world class companies such as Toyota uses the PDCA problem solving process for relentless pursuit of continuous improvement. When combined with the basic quality tools, this system identifies problems, analyzes root causes and generates solutions. Teach your staff to put these effective solutions in place to prevent similar problems from recurringin the future.
When a customer issues you a corrective action you should follow the 8D problem solving system. 8D stands for 8 Disciplines. The 8D approach is a complete approach to solving problems. Most customers require an 8D problem solving report for their corrective action request. The easiest approach to creating an 8D report is using 8D software.
After notification of a problem, your customer expects you to take the appropriate steps in a timely manner to resolve that problem. The quicker you address the issue, the more satisfied your customer. A thorough 8D problem solving corrective action has these additional benefits: